CC Club Support

Olá Dan! Thanks for the kind words and apologies for the payment mistake. I just refunded the extra charge via Stripe. Sometimes it takes a couple of days to process, but it should be in your account by the end of the week. Please shoot me a message if not. Also, we are super excited to have you on board as an annual member! We really appreciate your support and are here to help however we can. My brother has a toddler, so I can imagine the craziness in your life right now. When things settle down a bit, let us know when is a good time for you to attend the weekly classes. We are also experimenting with dates to try to accommodate students from a variety of time zones. Again, many thanks and our apologies! Um abraço! Foster On Wed, Aug 30, 2023 at 3:03 PM Dan Hendry <dananaman@gmail.com> wrote: > Oi Alexia, > > Thank you for the welcome. I'll write in English if that's ok on this > occasion. > > I'm hoping to attend one of the video group classes at some point, but > have been unable to because of the timing around work and our toddler who > tends to be eating around 1800-1900, so a slight scheduling challenge. I've > been enjoying using the worksheets and other resources on the CC site. > > Just with the membership - I signed up for 1 month, then my payment for > month 2 was declined as the card I use had insufficient funds. When I > corrected this, I also decided to sign up for the 12-month membership, and > payment was taken from my account for this on Friday 25 August ($179). > Today, a further payment of $29 was taken which shouldn't have been - > please can this be refunded? > > Thanks, > > Dan > > > > On Mon, 24 Jul 2023 at 16:44, Alexia Souza <alexia@cariocaconnection.com> > wrote: > >> Oi, Daniel! Tudo bem? >> Quis te enviar esse email para te agradecer pela confiança e também para >> te dar as boas vindas ao Club. 🙃 >> >> Esperamos muito que você tenha a melhor das melhores experiências e >> qual